Refund policy
Quick summary
- 60-Day Money-Back Guarantee. You have 60 days from the day your order is delivered to ask for a refund.
- One email to start. Write to us with your order number and we'll guide you from there.
- Return required. Once your request is approved, you send the device back with a tracking number.
- Defective device? If it stops working within 60 days of delivery, we replace it free.
- Damaged, missing or wrong item? Tell us within 7 days of delivery.
- Cancellations. Email us within 12 hours of ordering.
1. The 60-Day Money-Back Guarantee
If the Seravibe Pro Mini isn't right for you, we refund the product price.
To be eligible:
- You bought the device directly from seravibe.com.
- You contact us within 60 days of the delivery date.
- You return the device as described below.
We recommend giving it a real try first. Placement and intensity make a big difference, so test different spots and levels over a couple of weeks before you decide.
2. How to request a refund
- Email us at hi@seravibe.com with your order number, any time within the 60 days.
- We reply within 2 business days with the return address and instructions.
- Please don't send anything back before your request is approved. Parcels that arrive without an approved request can't be matched to an order and can't be refunded.
3. Returning the device
- You have 15 days from approval to ship the device.
- Return shipping is paid by you. We don't provide a prepaid label.
- Send us the tracking number once the parcel is on its way, so we can follow it.
- The device may be used. Normal wear is fine.
- The return must be complete: the device, the strap, the charging cable and the guide.
- If the return arrives incomplete or damaged beyond normal use, we may issue a partial refund. We'll tell you the amount before we process it.
- If your order included two devices (Buy 1 Get 1 Free), both devices must be returned together.
4. What we refund, and when
We refund: the product price you paid, plus any sales tax charged on it.
We don't refund: original shipping fees, shipping protection, or the cost of shipping the device back.
How it's paid: to your original payment method, within 5 business days of receiving and checking your return. Your bank may take another 5 to 10 business days to show it on your statement.
5. Defective devices
If your Seravibe Pro Mini stops turning on, stops charging or stops vibrating within 60 days of delivery, we replace it free. Email us a short video of the issue at hi@seravibe.com.
This doesn't cover accidental damage, deliberate damage, or a device that has been opened or taken apart.
6. Damaged, missing or incorrect items
Please check your order as soon as it arrives. If anything is damaged, missing or not what you ordered, contact us within 7 days of delivery with:
- your order number
- photos of the item you received
- photos of the packaging
- a clear photo of the shipping label
We'll reship the item or refund it, whichever you prefer.
7. What isn't covered
- An incorrect or incomplete delivery address entered at checkout.
- A device that has been deliberately damaged, opened or taken apart.
- Requests made after the 60-day window.
- Devices returned without an approved request.
- Devices not bought directly from seravibe.com.
- Orders where a chargeback has already been filed. Please contact us first: we'll always try to make it right.
8. Cancellations
To cancel an order, email hi@seravibe.com with your order number within 12 hours of placing it. After that, your order may already be on its way.
9. Your legal rights
Nothing in this policy limits any right you have under the consumer protection laws of your state or country.